Manzil Healthcare Services is a leading healthcare organization in the UAE. The company provides home health and disease management services to patients across the region. With over 400 employees worldwide, Manzil offers specialized services in Mother & Baby Care, Physiotherapy, Wound Management, Ventilation, Medicine Infusion, Vitamin Infusion, Senior Care, and Corporate Wellness.
Manzil is the only home health company that has received this honourable award in 2018-2019. Manzil Health operates with the mission to transform healthcare by providing high quality care to patients in their comfort zone.
The Challenge: Managing Multiple Systems
Before 2019, Manzil Healthcare used several different systems for daily operations. Tally and spreadsheets managed accounting and invoicing, while Oracle handled other functions. This setup caused data duplication, inefficiency, and a growing risk of data loss.
As the organization expanded, it became harder to manage and synchronize information. The team realized they needed a unified ERP solution to streamline their processes and centralize data.
The Shift: Choosing ERPNext
After careful research, Mr. Yasser Quraishy, UAE Country Director, explored the open-source ERP market. He evaluated several premium products but chose ERPNext for its scalability, flexibility, and ease of customization.
To ensure a smooth rollout, Manzil partnered with Craft Interactive Technology, a certified ERPNext Gold Partner in the Middle East. The implementation covered ERP setup, customization, hosting, and training. With expert guidance, the migration was quick, simple, and tailored to Manzil’s specific needs.
The Result: A Unified and Efficient System
The introduction of ERPNext transformed Manzil Healthcare’s daily operations. Core processes such as invoicing, accounting, and HR management became automated and transparent. Teams could now upload spreadsheets, generate accurate MIS reports, and track performance in real time.
The HR department gained full control over employee data and payroll. Payslips are generated automatically, and staff records are managed efficiently. The system improved visibility, reduced manual errors, and freed employees to focus on patient care.
With ERPNext, Manzil Healthcare shifted from managing spreadsheets to managing growth.
The Partnership That Drives Progress
Craft Interactive continues to support Manzil with ongoing ERP training and customization. Each department receives dedicated assistance to maximize system performance. Their team ensures the ERP remains stable, secure, and aligned with business goals.
This long-term partnership proves how a reliable ERP partner can help organizations evolve, innovate, and deliver better results.
About Craft Interactive Technology
Craft Interactive Technology LLC, a Gold Partner of ERPNext, provides end-to-end ERP services in the UAE. Their expertise spans ERP implementation, customization, hosting, and training. With more than 40 successful implementations, they help businesses — from startups to large enterprises — adopt smart ERP solutions that improve efficiency and decision-making.
By combining technical excellence with a deep understanding of business needs, Craft Interactive helps companies achieve sustainable growth through digital transformation.
The Result: A Unified, Efficient System
Since implementing ERPNext, Manzil Healthcare has seen a remarkable transformation.
Key operational areas such as invoicing, accounting, and HR management have been fully automated, reducing manual workload and enhancing transparency. The company can now upload spreadsheets directly, generate accurate MIS reports, and maintain a clear overview of all financial activities.
The HR department benefits from automated payslip generation, improved employee data management, and easy access to performance metrics — all within a single ERP platform.
With ERPNext implementation, Manzil Healthcare has shifted focus from manual data management to what truly matters — providing exceptional patient care.
The Partnership That Drives Progress
Through continuous collaboration, Craft Interactive ensures each department receives ongoing ERP support and value-driven customization. Their expertise in ERPNext implementation, training, and hosting allows healthcare organizations like Manzil to stay agile, efficient, and compliant in a demanding industry.
Together, both teams continue to refine and expand the system — proving that technology, when paired with the right ERP partner, can truly transform operations.
About Craft Interactive Technology
Craft Interactive Technology LLC, a Gold Partner of ERPNext, specializes in ERP implementation, customization, hosting, and training across the UAE. With more than 40 successful implementations, they empower businesses — from SMEs to large enterprises — with scalable ERP solutions that improve visibility and performance.
By blending technical excellence with a deep understanding of business needs, Craft Interactive helps organizations achieve measurable success through digital transformation.